20th December 2023
The following information is the official Crusader Caravans response to the ACCC press release issued on 20th December 2023.
We wish for it to be known that we have fully cooperated with the ACCC throughout its investigation.
Whilst we disagree with ACCC’s position, we will not contest the matter. Our prompt payment of the infringement does not constitute any admission of an ACL contravention.
We will continue to do what we do best – producing excellent-quality caravans.
It is relevant to note, no newly produced caravan leaves our factory without first undergoing thorough quality control checks. These checks include water related tests after which we check to ensure no water has entered the caravan.
When Crusader Caravans was first alerted to the ACCC’s concern about consumers possibly misinterpreting a reference to ‘waterproofing’ in our New Caravan Buyer’s Checklist we promptly amended the wording to ‘water resistant’ (despite our extensive quality control processes which are designed to go further than this). The checklist as well as our Buyer’s Guide were developed with our best intentions to provide useful information for first-time caravan buyers and empower them with knowledge to make an informed purchase decision.
The statement in question was follows:
9. Is the completed caravan tested for waterproofing in storm-like conditions?
This statement has been amended to the following:
9. Is the completed caravan tested for water resistance in storm-like conditions?
We deeply value our customers and take our compliance obligations seriously. Where a standard is prescribed, we seek to exceed it. Crusader Caravans has been manufacturing high-quality caravans in Australia since the turn of the century and is revered as a leader in advanced caravan manufacturing methods amongst industry peers and independent experts.
Our new state-of-the-art manufacturing facility Epping (Victoria) is based on good global practices and is one of the most advanced facilities in the Australian caravan industry. We provide employment to hundreds of hardworking Australians in our factory, dealerships and extensive supply chain.