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An important update from Crusader Caravans 

As you may already be aware, the Victorian Government has announced Stage 4 COVID-19 restrictions for businesses and workplaces in Victoria. This will mean that all Caravan manufacturers in Victoria are not permitted to manufacture caravans from Wednesday 5th August. The restrictions are expected to be in place for six weeks. There are no exceptions to this ruling. This means production at our factory in Epping Victoria will be put on hold for the next six weeks, or until otherwise notified by the Victorian government.

We respect the decision, and stand by the Victoria government in their efforts to help stop the spread of coronavirus (COVID-19). Our number 1 priority will continue to be the health and well-being of everyone. We understand the decision is in the best interests of all of Australia. We will play our part in helping stop the spread of COVID-19.

All Crusader dealers are still open for any sales, service and spare parts enquiries. However, all staff from two of our dealers located within the Melbourne metropolitan area are now working from home. The two dealerships are Crusader Melbourne and Highway Caravan Centre. All Crusader support staff are also working from home and available to take your enquiries.

As soon as the lockdown is lifted by the Victoria government, our manufacturing will resume and it will be back to business as usual. Rest assured, we have world’s best practise manufacturing processes at Crusader, so we are able to quickly ramp back up again into full scale production after the lockdown period.

This unfortunately means there is likely to be delay in fulfilling new caravan orders currently in the system. However, our team of engineers will be working hard to minimise the delay. As the caravan manufacturer of the year, we have been recognised for our manufacturing excellence by the CIV (Caravan Industry Victoria).  We employ the right teams, the right technology, and the right process to get back on track as soon as we can.

If you have any questions about an existing Crusader order, please contact your Crusader dealer.

With more people increasingly choosing Crusader, our dealers are still taking orders for new Crusader caravans, both already in stock as well as new factory orders. We appreciate your patience and understanding. We can assure you, it will be worth the wait.

We will continue to follow the advice from the Victoria government closely, and will in turn provide any updates accordingly.

We’d like to thank all our staff, dealers, suppliers, and customers for their wonderful support. Together, we will get through this.

Please all take care and stay safe.

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• If you have any questions/enquiries, please contact your local Crusader dealer: www.crusadercaravans.com.au/dealers
• For any warranty enquiries please contact warranties@crusadercaravans.com.au
• For any customer relation enquiries, please contact allison@crusadercaravans.com.au
• For more information on the Victorian Governments business restrictions, please visit https://www.dhhs.vic.gov.au/updates/coronavirus-covid-19/premiers-statement-business-restrictions