Crusader Warranty

Your Peace Of Mind Factory Warranty

So confident are we that our caravans will stand the test of time, Crusader offers a two-year factory backed national warranty on every single one of our caravans and a 5 year structural warranty.

Each Crusader caravan undergoes stringent quality checks all the way through the manufacturing process and delivery to you to ensure a trouble-free and enjoyable caravanning experience. However, should an issue arise, the Crusader factory warranty and our dealer network are here to assist.

Crusader Caravans manufactures the body of the caravan and the furniture and ensures that all systems relating to electrical, plumbing and gas supply are installed correctly. The workmanship carried out by Crusader Caravans is second to none.

Crusader Caravans warrants the items we manufacture. Each supplier warrants major components such as the appliances and the chassis separately as they have the expertise in relation to their products.

Caravans are complex as they incorporate a number of major items provided by other manufacturers with the skill set to design and manufacture those items. Chassis, suspensions, televisions, and refrigerators for instance are manufactured separately and carry their own warranties. Crusader Caravans install every item in accordance with the respective manufacturer’s instructions.

Your warranty commences on the day you receive your new caravan and in the event that you require assistance, all warranty repair work that has been approved by Crusader Caravans and carried out by an authorised repairer is free of charge to you.

To expedite a successful outcome where assistance is required, your point of contact should be your selling dealer who will submit a Warranty Claim on your behalf.

Our warranty conditions do not cover abnormal wear and tear so you should ensure that your caravan is used only for the purpose intended and serviced as per the warranty service schedule.

Should you require a copy of the service schedule please contact your selling dealer.

Find your nearest dealer

Located throughout Australia and holding a wealth of experience and knowledge on caravans and the caravan lifestyle, Crusader dealers can offer invaluable advice on which caravan best suits your needs.

To be connected to your local dealer, please dial

1300 64 69 64

Search the Crusader website

The Chassis number of your Crusader Caravan was supplied to you when you first purchased your Crusader Caravan. It can also be found on the front of your Chassis rail or the A-Frame of your Crusader Caravan. The Chassis number begins with the letters DC followed by a series of numbers. Please enter the numbers only.